1. No Physical Shipment
StudyCloud does not ship physical goods. There are no shipping fees, carriers, tracking numbers, or delivery addresses. All products — storage plans, course access, and file downloads — are delivered online through your StudyCloud account or a share link.
2. Delivery Methods and Timing
2.1 Subscription plans
Plan features, storage capacity, bandwidth allowance, and AI entitlements are activated on your account immediately after the payment is authorized — typically within seconds and in all normal cases within 30 minutes. A confirmation email and invoice are sent to your account email address.
2.2 Paid downloads
After a successful payment, a secure, time-limited download link is generated and shown on screen, and a copy is emailed to the address you provided. Links are single-purchase and expire after a defined validity window; if a link expires before you finish, request a new one at no additional cost.
2.3 Course and share-link access
Access to a purchased course is granted immediately to the purchasing account, or through the share link used at checkout. Course videos and documents stream directly in the browser; large files are delivered in chunks so playback and reading start without downloading the entire file.
2.4 AI outputs
Transcripts, translated captions, and dubbed audio tracks are produced asynchronously after a job is started. Processing time depends on media length and queue load; progress is shown live in the interface, and completed outputs appear automatically on the file. Long videos may take significantly longer than short ones.
3. Requirements for Successful Delivery
- A valid email address on your account — check spam or promotional folders if a message is missing;
- A modern browser with JavaScript enabled;
- A stable internet connection with sufficient bandwidth for streaming or large downloads;
- Sufficient local storage when downloading large course files;
- Remaining monthly bandwidth quota on your plan.
Corporate firewalls, VPNs, and ad-blocking extensions can interrupt streaming and signed download links; disable them for studycloud.io if you experience failures.
4. Delivery Failures
If a purchase does not appear on your account, or a download link fails:
- Refresh your dashboard and check your billing page for the transaction;
- Verify the payment was captured with your bank or card issuer;
- Retry the download — interrupted transfers resume rather than restart;
- If the issue persists, contact contact@studycloud.io or call +1 914 800 7964 with your invoice number.
We investigate delivery failures within 2 business days and either restore delivery or, where delivery is impossible, issue a refund under our Return & Refund Policy.
5. Availability of Delivered Content
Content you own or have purchased access to remains available for as long as your account is active and in good standing, and for as long as the content owner keeps it published. We recommend downloading a local copy of anything you consider essential. Content may become unavailable if the rights holder removes it, if a valid legal or copyright complaint is upheld, or if the account hosting it is terminated.
6. Geographic Availability
StudyCloud is delivered worldwide over the internet, subject to applicable sanctions and export control laws. Delivery speed varies with your location and network conditions. Certain courses may be restricted by their owner to particular regions or audiences.
7. Taxes and Duties
Because nothing is physically shipped, no customs duties or import fees apply. Applicable sales tax or VAT, where charged, is shown at checkout and itemized on your invoice.
Contact Us
For any questions, notices, or requests relating to this policy, contact StudyCloud at:
- Email: contact@studycloud.io
- Support: support@studycloud.io
- Phone: +1 914 800 7964
- Web: studycloud.io